Category Archives: Status
mailout.easydns.com aka easymail being blocked by Hotmail at the moment
Update: We have a workaround in place so mail will be flowing properly to Hotmail going forward. –Simon Greetings, The outbound mail service for "legacy" retail users (those using the old interface and system) is currently being blocked by Hotmail. If you're trying to e-mail someone at Hotmail you've probably noticed it. We're taking a [...]
mailout.easydns.com update
Greetings users, As of late our mailout.easydns.com service has experienced some outages and downtime. We've discovered the problem to be with the hardware we were using. To alleviate this we've deployed a new machine this morning to handle the mailout.easydns.com duties. Over the coming days we will also be adding more machines to handle the [...]
mailout.easydns.com upgrades this evening.
Greetings, If you're a regular user of our easySMTP service at "mailout.easydns.com" you've probably noticed that it's been sketchy for the last couple of days, usually during peak times in the middle of the day! The first part of the problem we've identified; we have had a couple of power users inadvertently pound our servers. [...]
mailout.easydns.com blip
Greetings, We had a brief blip on the outbound mail system for "legacy" retail users at the address mailout.easydns.com. We have restarted the responsible service and mail should be flowing again without issue. Thanks for your patience. [UPDATE - September 1 @ 1:40pm] – This issue has been resolved. More details about what steps are [...]
"Greylisting" on the new mail system
Greetings, The "Greylisting" service on the new mail system has been disabled for the moment as we troubleshoot some odd results we have been getting with it. Customers should expect a little bit more spam, but we hope to have the weirdness ironed out by this weekend. [UPDATE - September 1 @ 1:39pm] – Greylisting [...]
Database maintenance: Friday August 13th at 1:00am EST
The easyDNS systems admin team will be conducting some database maintenance on Friday August 13th at 1:00am EST. The downtime should last between 30 minutes to 1 hour, ending at approximately 2:00am EST the same day at the latest. During this time, access to the new easyDNS interface (Caprica) will be disabled. The old easyDNS interface [...]
02 August 2010 Telephone Support Hours
easyDNS observes the Civic Holiday. It's called Simcoe Day in Toronto. Our telephone support hours are from 9am to 5pm Eastern. You can always email us for help at support@easydns.com . Thank you, The easyDNS Support Team
Database maintenance: Sunday July 25th at 1:00am EST
The easyDNS systems admin team will be conducting some database maintenance on Sunday July 25th at 1:00am EST. The downtime should last between 1 to 2 hours, ending at approximately 3:00am EST the same day. During this time, access to both the Retail and Caprica easyDNS interfaces will be disabled. We apologise for any inconvenience. [UPDATE [...]
Monitor/Failover hiccup this morning
During a recent update to our Monitor and Failover service, a change was made that resulted in the service not being able to correctly determine if a customers' server was up or down. This led to emails being sent out to our customers, and Failover IP addresses being activated. This error was quickly noticed by [...]
July 4 DNS Stats are wrong. Like really way off wrong.
Before anybody has a heart attack, please be advised that the July 4 DNS counts are spectacularly incorrect. We're looking at it now. Sorry for any panic attacks.