Category Archives: Help and Support
Updates on the easyroute53 service
Details on the easyroute53 service
New Mac DDNS Client for Lion
The new dynamic DNS client for Mac OSX Lion (10.6+) is now available. For those who have been having any difficulties using the earlier client (designed for versions below 10.6), this one is now formatted specifically for use with Lion. Download it from http://easyddns.org/
Saturday, Oct 22, 2011 – No Phone Support
Due to an unexpected scheduling conflict, our support team is unfortunately not able to offer phone support today. We will still be answering emails as per usual; if you have any support requests, please send them to support@easydns.com
Telephone Support Hours: Monday, 1 August, 2011
Today is a public holiday in Toronto: Simcoe Day. Our telephone support hours are 8:30 AM to 4:30 PM EDT. You can also email us at helpme@easydns.com with any support inquiries. Regards, The easyDNS Support Team
Update: Intermittent issues appearing [resolved]
We've had some intermittent reports in the past short while about problems similar to the ones on Saturday. All hands are on deck working on it, and we'll update as soon as we have more info. Our sincere apologies for any inconvenience, and thanks for the understanding. Update 22:00 EST: We've made further adjustments to [...]
The check's in the mail, you say?
As many of you are likely aware, the Canadian Union of Postal Workers has announced a possible strike, starting Thursday June 2nd at 11:59pm. If this occurs, then cheques sent to easyDNS through the regular post will be delayed until the strike is resolved. To avoid any possible interruption to your service due to delayed [...]
Changes to .CA domains : Meet the new hold – same as the old hold
Since last October's change in CIRA's registry system, non-renewed domains have been able to continue resolving after their expiration date, right up to the point of redemption and then deletion (presuming they remained non-renewed). This seems like a good idea at first, but what we've witnessed is that clients who don't notice the domain passing [...]
New helpsite : http://helpwiki.easydns.com
We're happy to announce that we're going live with a brand-new help site today! There have been some concerns about the current helpsite that we've looked into, and we have to agree that it could be made easier to navigate and more hierarchical. Our new site is based on the popular open-source Mediawiki platform, which [...]
Phishing scam alert from CIRA
We just received this from CIRA (Canadian Internet Registration Authority), and wanted to make sure easyDNS clients are aware of this matter. You can stay up to date on alerts and announcements from CIRA by adding their blog to your RSS feed or following their twitter feed, both listed below. Please remember to always check [...]
Maintenance window update : slight delay
Our apologies for this taking a bit longer than anticipated. The Caprica interface should be accessible again within another 10-20 minute (by 1pm EST). This interruption only affects access to the site and making changes, it in no way affects DNS resolution, web or mail services.
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