Category Archives: Help and Support
[RESOLVED] Problems Editing DNS Records.
We have resolved the issue which was affecting users trying to edit their zone files via the easyDNS control panel. The problem was isolated to zones with 200+ records. If you continue to experience any issues please do not hesitate to contact support. We apologize for any inconvenience this may have caused and we [...]
Tweaking our Interface
Just a quick heads-up : We've had some great client feedback about the interface and some requests for changes and tweaks, and we're working to make that happen. Over the next while, you'll see some changes in the UI, and we think you'll like 'em. First Up: "Confirm Changes" Screen When you edit your [...]
Backup MX increased to 10 days from 5 days
With concerns to the recent storm hitting the U.S. and Canada, we have increased the time we will hold mail on our back-up mail users to 10 days from 5 days. thank you the easyDNS team. [ UPDATE - 2012-12-17 @ 12:27pm EST ] As it has been over six weeks since Sandy, we have [...]
Resolved: easyDNS non-core services outage
We are currently experiencing an outage at one of our data centres that is affecting a number of our non-core services. Outbound mail service is impacted, as well as our support ticketing system, our public resolvers and a few other periphery services. DNS is not impacted by this event, nor is url or mail forwarding, [...]
[RESOLVED] Power Outage @ easyDNS HQ
[RESOLVED] Power has been restored to our office and the phones are online again. Our support staff is on site and answering both phones and email tickets. Once thanks for your continued support of easyDNS. Due to a power outage in the building where our offices reside , we are unable to [...]
Hacking, Social Engineering and Your EasyDNS Account
You may have heard by now how Wired's Mat Honan was hacked. If you haven't, you can read about it here, but in a nutshell: hackers got into his Twitter and Gmail account after easily obtaining the last four digits of his credit card from his Amazon account. With that information, they were able to [...]
Web Forwarding during recent DDoS Attacks [Updated]
(27/07/12) Update : Mitigation of the attack continues and webforwarding solutions have been implemented. Please see http://blog2.easydns.org/2012/07/26/another-ddos-attack-against-web-forwarding/ for details (26/07/12) Update : the DDoS has moved on to the new servers, and both are now being affected. We regret any inconvenience, and continue to work to mitigate the attack. —————————————————– Our apologies if this sounds a [...]
Post mortem on the DDoS of Feb 13th
Our apologies for the delayed response. On Mon February 13th, what appears to be an attack on a number of financial companies (some of them easyDNS client) was launched by unknown sources. We launched our new mitigation and communication procedures immediately upon detection, and maintained regular updates during the course of the attack via our [...]
DDoS attack – mitigation in progress [RESOLVED]
We have detected a DDoS attack in progress. We are alerting our upstream providers and mitigation procedures are going into effect. Our apologies in advance if we take a little more time to answer emails and such than we might otherwise This blog post will be updated as we get more information. –update 15:41 EST [...]
Temporary Site Outage [Resolved]
We are currently experiencing a temporary site outage. While the easyDNS interface cannot be reached, this should not in any way affect our DNS or Mail services. For approximately 15 minutes this afternoon, our website was inaccessible. This was in no way related to any of our core services, and we do not expect that [...]
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