Category Archives: Help and Support

Office Phones Down

Due to a power outage at our office our phone system is currently and we are currently unable to make or receive phone calls. We are working with our building management to determine how quickly this problem will be resolved. Until then our support staff will be replying to support tickets. We will update this […]

Phone Support – Closed on Sunday Dec 22/2013

Phone support for today , Sunday Dec 22/2013, will be closed.  Our staff are unable to access our office due to the effects of an ice storm in the Toronto area.  The storm has left many without power but we will be doing our best to answer tickets via email. We will update this post […]

Phishing Email Alert.

Please be on the lookout for a new Phishing email scam pretending to come from an easyDNS email address: From:     "Administrator <> Download (untitled) / with headers text/plain 618b Please carefully read the attached instructions before updating settings. This file either contains encrypted master password, used to encrypt other files. Key archival has been […]

[RESOLVED] Problems Editing DNS Records.

  We have resolved the issue which was affecting users trying to edit their zone files via the easyDNS control panel. The problem was isolated to zones with 200+ records. If you continue to experience any issues please do not hesitate to contact support. We apologize for any inconvenience this may have caused and we […]

Tweaking our Interface

  Just a quick heads-up : We've had some great client feedback about the interface and some requests for changes and tweaks, and we're working to make that happen.  Over the next while, you'll see some changes in the UI, and we think you'll like 'em. First Up: "Confirm Changes" Screen When you edit your […]

Backup MX increased to 10 days from 5 days

With concerns to the recent storm hitting the U.S. and Canada, we have increased the time we will hold mail on our back-up mail users to 10 days from 5 days. thank you the easyDNS team. [ UPDATE - 2012-12-17 @ 12:27pm EST ] As it has been over six weeks since Sandy, we have […]

Resolved: easyDNS non-core services outage

We are currently experiencing an outage at one of our data centres that is affecting a number of our non-core services. Outbound mail service is impacted, as well as our support ticketing system, our public resolvers and a few other periphery services. DNS is not impacted by this event, nor is url or mail forwarding, […]

[RESOLVED] Power Outage @ easyDNS HQ

[RESOLVED] Power has been restored to our office and the phones are online again. Our support staff is on site and answering both phones and email tickets. Once thanks for your continued support of easyDNS.       Due to a power outage in the building where our offices reside , we are unable to […]

Hacking, Social Engineering and Your EasyDNS Account

You may have heard by now how Wired's Mat Honan was hacked. If you haven't, you can read about it here, but in a nutshell: hackers got into his Twitter and Gmail account after easily obtaining the last four digits of his credit card from his Amazon account. With that information, they were able to […]

Web Forwarding during recent DDoS Attacks [Updated]

(27/07/12) Update : Mitigation of the attack continues and webforwarding solutions have been implemented. Please see for details (26/07/12) Update : the DDoS has moved on to the new servers, and both are now being affected. We regret any inconvenience, and continue to work to mitigate the attack. —————————————————– Our apologies if this sounds a […]

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