Entries by easyDNS Support

In lieu of a statutory holiday in Ontario, the customer support hours for Monday 15 February will be from 9a to 5pm Eastern time.

We are re-assigning the IP addresses for remote1.easydns.com and
remote2.easydns.com. The changes will be as follows;

WAS
remote1.easydns.com 216.246.59.66
remote2.easydns.com 209.200.141.4

IS NOW
remote1.easydns.com 205.234.220.154
remote2.easydns.com 209.200.187.4

This will not impact name service resolution, although if you are a secondary customer and are using a DNS server that can not accept netblock assignments into the ACL (MS DNS servers) you will have to change your configuration to reflect this move.

Our offices will be open for telephone support:

Thursday December 24th, 8:30AM - 3:00PM
Friday December 25th, closed
Saturday December 26th, closed
Sunday December 27th, 12:00AM - 6:00PM
Monday December 28th, 10:00AM - 6:00PM
Thursday December 31st, 8:30AM - 3:00PM
Friday January 1st, closed.


thank you
easyDNS

Telephone support will be unavailable on Saturday December 12th, 2009 and will resume Sunday December 13th, 2009. Email support at support@easydns.com and billing@easydns.com will still be available.

We do apologise for the inconvenience.

thank you
easyDNS

Just over an hour ago, the co-location facility we use in Amsterdam suffered a brief power outage, which resulted in two of our nameservers being unexpectedly restarted:

ams1.easydns.com (part of the "ns1.easydns.com" Anycast cluster)
ns6.easydns.net

Our sysAdmins took "ams1.easydns.com" out of the "ns1.easydns.com" Anycast cluster as soon as this occurred, which means that "ns1.easydns.com" was not affected at all. However, as "ns6.easydns.net" is currently a stand-alone nameserver, our sysAdmins focused on bring this server up as quickly as possible.

At this time, "ns6.easydns.net" is operational again and responding to queries, and we will work with our co-location provider to determine the cause of this outage.

We apologise for any inconvenience.

We're experiencing issues with this machine updating zone info.
We are working to resolve this issue and will post further info as it becomes available.

NS3 may become unresponsive for a brief period as we restart all DNS services on this machine.

At this time, telephone support is not available.

For support or billing inquiries, please email us:

support@easydns.com

billing@easydns.com

Thank you,

The easyDNS Support Team

Greetings,

We are experiencing an issue with the DNS resolver on ns3.easydns.org this morning. This issue will not impact resolution. We are currently working with our network provider in London to resolve this issue.

Thanks,

We are in the midst of changing the anycast address for ns1.easydns.com
The new IP of ns1 will be 64.68.192.10 , we are in the process if switching the zone entry as well as updating the glue records for ns1.easydns.com

We will leave the old IP operational for a couple of weeks.
During this time both the new IP and old IP will respond to queries.

As always, if you have any questions please do not hesitate to contact us.

Update: The hardware outage has been solved and the members interface is now back online.

We have discovered a hardware issue with one of our DB servers.
This affects the usage of our main site and members area. Our sysadmins are on site and working to resolve the issue as soon as possible.

We'll post further updates as info becomes available.

Unfortunately, we are currently experiencing an issue with our URL forwarding services. Our sysAdmins are looking into the issue and hope to have it resolved as soon as possible.

We apologise for the inconvenience.

**UPDATE - 2009-11-12 - 12:02pm**
The URL forwarding issue we were experiencing has been resolved, and the URL forwarding service is operational at this time. Again, we apologise for the inconvenience.

Hello,

Due to continuing building maintenance we will not be able to provide phone support for the rest of today.

If you have any questions or concerns, please email us:

support@easydns.com

billing@easydns.com

Thanks!

The easyDNS Team.

Our subscribers have brought to our attention a new email scam designed to transfer domain names away from their legitimate registrars.
Please be on the look out in your in box for a message from http://www.domainrenewal-online.org/ that will ask you to follow a link to renew your domain name.
This link has nothing to do with easyDNS and should be avoided if received.

Thanks to our subscribers that have graciously brought this to our attention.,

thank you
the easyDNS Team.

We are currently experiencing some difficulties with the members page whois modification module.
If you require an immediate whois record modification and are experiencing modification errors please contact our support department
at support@easydns.com

we apologise for the inconvenience and hope for a speedy resolution

thank you
easyDNS

We have encountered a hardware issue with our remote1.easydns.com machine.
Currently , we are working with our provider to get the machine back up and running as soon as possible.

In the interim we have repointed the IP for remote1.easydns.com to one of our existing NS boxen.