Entries by easyDNS Support

We are aware of an issue with our primary mailservers relaying email forwarded emails to destination email addresses within the AT&T network due to a block on their end. Affected destination email address domains are:

@bellsouth.net
@sbcglobal.net
@pacbell.net
@att.net
@ameritech.net
@swbell.net
@prodigy.net
@snet.net

Our sysAdmins have routed email to non-affected mailservers which will allow email to go through, and we are in contact with AT&T to resolve this issue as soon as possible.

We apologise for the inconvenience.

The issues we experienced with timeouts when querying ns2.easydns.com were cleared up as of approx 3:45pm(EST) on Tuesday Nov 11.

We are still working with our provider to determine the root cause of the issue.

We have been experiencing intermittent connecvtivity issues with
some of the nodes in our ns2.easydns.com anycast cluster.


We have escalated the issue to our providers and are working with
them to resolve the issue.


More info will be posted as it becomes available.

thank you
easyDNS

A number of customers have been registering domains to point to their new websites published via iWeb on their MobileMe accounts. Unfortunately, while MobileMe instructs how to point "www.yourdomain.com" to their services, they don't have a way to easily point just "yourdomain.com" to their services. This is especially important as not everyone on the internet will type "www" before a domain name when looking for a website (such as "www.google.com" versus "google.com").

Realising this is an issue for some of our customers who have DNS-Only services, we have implemented a work around. Simply follow the instructions on MobileMe to have your "www.yourdomain.com" CNAME point to "web.me.com". These are correct, and are very important. However, one last step is to leave your "yourdomain.com" record in the "hosts" block pointing to the word "PENDING". It should look something like this:

A record (host): yourdomain.com
Has IP: PENDING

...with your CNAME looking like this:

C name (alias): www.yourdomain.com
Points to A record (host): web.me.com

Once entered, click "next" to submit your changes, and "next" again after you have confirmed all looks well. These updates may take a few hours to propagate across the internet before you can see them.

If you have any questions at all, please contact our Support Dept., and we would be happy to assist you.

We have received various reports of delays to Gmail email addresses from our customers. Upon further investigation, it would appear that the Gmail mailservers are deferring most, if not all, email that is relayed to them starting this morning at 10am EST. This has been confirmed via the easyDNS mailservers, and external mailservers maintained by our sysAdmins.

Thankfully, as Gmail is deferring emails, they are not being lost, rather, they are being cached upon the sending mailservers until the admins for Gmail can correct this issue. easyDNS, by default, will retain email for up to five days, and hopefully the Gmail service will not be affected that long.

We shall update this post upon receiving further information, and apologise for the inconvenience.

In an effort to enhance our mailout service and ensure its continued reliability , we have added virus scanning. All mail relayed through mailout.easydns.com will be subject to virus scanning.

If you have any questions or concerns please feel free to contact easyDNS support.

We have been experiencing issues with relaying mail to users
utilitizing Barracuda RBLs and SPAM filtering devices.


We are aware of the issue and are escalating with the people at
Baracuda.


More info will be posted as it becomes available.

We do apologise for the inconvenience.

thank you
easyDNS

There have been several notices sent during the last 24 hours concerning 5 day renewal warnings that did not contain the domain name of concern and were left blank.


--------------------------------------------------------
FINAL NOTICE! The domain(s) listed below are expiring in 5 days.

If you wish to renew this domain, please log into
your easyDNS members section immediately to remit payment for the renewal invoice.

If your domain is not renewed within 5 days, it will be de-activated and service for your domain will cease. At that point, you will have 40 days to renew the domain (at which point it will be re-activated). If it is not renewed within the 40 days, the domain(s) will no longer belong to you and will become eligible to be re-registered by another party.

If you have any questions, please email support@easydns.com.

Domain Name, Expiry Date

--------------------------------------------------------------

This has been caused by a registry error and we have been assured that the notices will be sent again very soon
and they will contain the domain name proper as was originally intended.

we do apologise for any inconvenience.

thank you
easyDNS

A new phishing scam has hit the circuit requesting that domain holders login to correct errors in their whois records.

as example.

---------------------------------------------------------------------------------------------------------

Dear user,

On Wed, 29 Oct 2008 10:42:40 -0500 we received a third party complaint of invalid domain contact information in the Whois database for this domain Whenever we receive a complaint, we are required by ICANN regulations to initiate an investigation as to whether the contact data displaying in the Whois database is valid data or not. If we find that there is invalid or missing data, we contact both the registrant and the account holder and inform them to update the information.

The contact information for the domain which displayed in the Whois database was indeed invalid. On Wed, 29 Oct 2008 10:42:40 -0500 we sent a notice to you at the admin/tech contact email address and the account email address informing you of invalid data in breach of the domain registration agreement and advising you to update the information or risk cancellation of the domain. The contact information was not updated within the specified period of time and we canceled the domain. The domain has subsequently been purchased by another party. You will need to contact them for any further inquiries regarding the domain.

PLEASE VERIFY YOUR CONTACT INFORMATION - http://www.yourregistrar.com

If you find any invalid contact information for this domain, please respond to this email with evidence of the specific contact information you have found to be invalid on the Whois record for the domain name. Examples would be a bounced email or returned postal mail. If you have a bounced email, please attach or forward with your reply or in the case of returned postal mail, scan the returned letter and attach to your email reply or please send it to:

Attn: Domain Services 14455 N Hayden Rd Suite 219 Scottsdale, AZ 85260


LINK TO CHANGE INFORMATION - http://www.yourregistrar.com


Thank you,
Domain Services

--------------------------------------------------------------------------------------------------------------

the link http://www.yourregistrar.com will send you to one of several fake registrars login interfaces and ask you to input your user ID and password.

Please be aware of any email you receive that look similar to the above message in any way and bring them to the attention of your ISP and report them as phishing scams.

thank you
easyDNS

The issue we were experiencing with a delay in relaying email to Yahoo email addresses has been resolved, and email should be relayed without issue. We apologise for the inconvenience.

If you continue to experience an issue with email forwarding to your Yahoo email address, please contact Support (1-888-677-4741).

We are currently investigating an issue with Yahoo throttling email being forwarded from us.

Any email that is not being accepted by Yahoo at this time will be queued on our mailservers until delivery is successful.

This will result in a longer than usual relay time.

We are endeavouring to resolve this issue, and apologize for any inconvenience.

Greetings,

The IP addresses of our mail servers, smtp.easydns.com and smtp2.easydns.com, are changing this weekend, on Sunday October 5th 2008 at 9:00am EST

The old IPs are;

smtp.easydns.com - 205.210.42.52
smtp2.easydns.com - 205.210.42.53

The new IPs are;

smtp.easydns.com - 64.68.200.52
smtp2.easydns.com - 64.68.200.53

This change should not impact forwarding or backup MX and should be transparent to you, the end user.

If you have IP based ACL lists that filter mail, you may want to update them. Ideally though please use the hostname rather than the IP in any mail ACL situation, as our IP addresses associated with smtp.easydns.com and smtp2.easydns.com may change in the future without notice.

We have received reports that some customers have been experiencing delays with our email forwarding services. Our Systems Department is aware, and are looking into the issue.

We expect to have a resolution in the near future, and apologise for the inconvenience.

Update: 10/04/2008 @ 11:00pm EST We have switched our mail server cluster over to our new data center environment early so that we can allow the legacy environment to "clear out" any delayed e-mail. New mail that enters our environment at this time will not be delayed.

We are re-engineering our mail architecture presently, so that we are not as vulnerable to some of the mail queue deluges (unintentional, mostly) that have been problematic in the past.

Thank you for your continued patience as we improve our service.

Greetings,

On Sunday September the 21st at 6:00am until 12:00pm, The EasyDNS systems administration staff will be doing a major upgrade of our web serving infrastructure.

This move will impact the following sites;

- http(s)://members.easydns.com/ - The members interface.
- https://secure.easydns.com/
- http://support.easydns.com/
- http://www.easydns.com/

This move will also impact dynamic DNS propagation.

This move will increase the responsiveness of our member's interface. The stability of our members interface is already pretty good but this move will also further improve the stability of our members interface.

Telephone support will be unavailable on Saturday September 6th, 2008.
Please contact support@easydns.com and billing@easydns.com.

We do apologise for the inconvenience.