Telephone support will be unavailable on Saturday December 12th, 2009 and will resume Sunday December 13th, 2009. Email support at support@easydns.com and billing@easydns.com will still be available.
Just over an hour ago, the co-location facility we use in Amsterdam suffered a brief power outage, which resulted in two of our nameservers being unexpectedly restarted:
ams1.easydns.com (part of the "ns1.easydns.com" Anycast cluster)
ns6.easydns.net
Our sysAdmins took "ams1.easydns.com" out of the "ns1.easydns.com" Anycast cluster as soon as this occurred, which means that "ns1.easydns.com" was not affected at all. However, as "ns6.easydns.net" is currently a stand-alone nameserver, our sysAdmins focused on bring this server up as quickly as possible.
At this time, "ns6.easydns.net" is operational again and responding to queries, and we will work with our co-location provider to determine the cause of this outage.
We've changed the glue record in the roots for ns3.easydns.org to reference a different node while we debug the data syncing issue.
Some queries are still coming in owing to DNS cache issues. If you recently updated your zone and that update has not been reflected in ns3.easydns.org then you could also consider removing ns3.easydns.org from your DNS delegation.
ns3 is a stand-alone node (we will be phasing out the stand-alone noded in the new year), as long as you have the ns1 and ns2 anycast strands in your delegation, you can safely remove ns3 from the delegation.
We're experiencing issues with this machine updating zone info.
We are working to resolve this issue and will post further info as it becomes available.
NS3 may become unresponsive for a brief period as we restart all DNS services on this machine.
We are experiencing an issue with the DNS resolver on ns3.easydns.org this morning. This issue will not impact resolution. We are currently working with our network provider in London to resolve this issue.
We are in the midst of changing the anycast address for ns1.easydns.com
The new IP of ns1 will be 64.68.192.10 , we are in the process if switching the zone entry as well as updating the glue records for ns1.easydns.com
We will leave the old IP operational for a couple of weeks.
During this time both the new IP and old IP will respond to queries.
As always, if you have any questions please do not hesitate to contact us.