Tuesday, June 27. 2006
Mail forwarding speeds are returning to normal, we will continue to add additional servers to the mail pool this week and are preparing to roll out additional antispam mitigation systems. More details to follow.
We are currently experiencing longer-than-normal mail delays due to an increase of emails with non-existant destination email addresses. This is increasing the amount of email that our mailservers have to process, and increasing the delays in processing legitimate email.
We are taking steps to address this issue, but at this time, there is unfortunately not an ETA available."
Monday, June 26. 2006
We have cut the GST from 7% to 6% 5 days in advance of the official change date.
All invoices containing a GST charge generated from 11:30AM on Monday June 26th, 2006, will reflect the 1% cut in GST.
Enjoy.
Friday, June 16. 2006
We have found it necessary to turn on SPF checking for the hotmail.com on the smtp2 (backup MX) pool after a massive dictionary attack on a customer domain using forged hotmail.com addresses got us blackholed at hotmail's servers. This meant we were not able to send over legitimate hotmail.com mail from the smtp2 pool.
Now most hotmail.com destinations from here are used in mail forwarding, not backup spooling, so nobody really noticed. But that said, microsoft mail admins made it clear to us in no uncertain terms, this is our problem, not theirs and we're facing more connectivity issues with them if it happens again.
This left us few options (and paying Microsoft to forward their mail to them was not high on the list of solutions for us) , which left us with SPF. Hotmail.com publishes SPF data and we are now checking all mail that claims to come from hotmail.com against this data on the smtp2 pool and refusing mail that doesn't match.
Due to an overwhelming amount of spam our customers are receiving, there may be longer-than-normal delays in the forwarding of email for those with domains that use easyDNS' mailservers for email forwarding. This does not mean that you will lose email destined for external email accounts as listed within your mailmaps, rather, there will be an unfortunate delay before it is relayed on to the destination mailserver.
We are aware of the issue and are actively working to resolve this as soon as possible, however, at this time, an ETA is not available. Please understand that this is a slowdown brought about by a recent surge in spam emails, and not an indication of regular easyDNS performance.
We apologise for any inconvenience.
Tuesday, June 13. 2006
It has come to our attention that Hotmail is blocking email being relayed from "smtp2.easydns.com". This should not affect overall email forwarding performance, as the use of "smtp2.easydns.com" should be one of backup, with "smtp.easydns.com" as a primary MX record for all email handled by easyDNS for our customers.
However, we are actively communicating with the systems personnel at Hotmail, and hope to have the block placed upon "smtp2.easydns.com" removed as soon as possible. At this time, "smtp.easydns.com" is able to successfully relay email to Hotmail.
For further information, please contact "support@easydns.com".
The previous issue of Earthlink's mailservers rejecting email that was being forwarded from easyDNS' mailservers has been resolved.
At this time, all our mailservers are able to successfully relay email over to the mailservers within Earthlink's mailserver pool. However, normal anti-spam filtering on their end does apply.
We apologise for the inconvenience previously experienced, and ask that if anyone continues to have troubles with email forwarding to Earthlink accounts from easyDNS mailservers, please contact "support@easydns.com".
Friday, June 9. 2006
After speaking with earthlink staff and cross-referencing our logs, it appears this is a situation of easydns (and a few other companies at least) being caught in the crossfire.
A massive spam is going around the internet. Probably everybody with a pulse has received at least a half dozen spam emails promoting penny stock scams (examples: FCYI.PK and CTXE.PK), you may notice half or more have bogus earthlink.net return addresses. They're all forged, but because of the volume involved, earthlink has now blacklisted us and others for the number of these spams we've bounced back at them as invalid.
It's basically a big "backscatter" storm, we're implementing filters to try and strip out most of these messages, it should have the effect of automatically removing us out of the earthlink filters at some point.
Keep in mind at the moment, legit email is stuck or delayed, it is not being lost or bounced.
We're still trying to accelerate a whitelisting process with earthlink, more as it comes in.
Earthlink is blocking email forwarding from easydns.com.
We are attempting to contact systems personnel there.
Earthlink users may elect to forward their email to another
destination off of the Earthlink network.
easyDNS regrets the inconvenience and hopes for a speedy resolution.
For further information, please contact support@easyDNS.com
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